Terms & Conditions

Overview

ZEN COLLECTIVE (PTY) LTD, registration number 2019/141204/07, is the owner of the branding Moniiki™, ZEN Interiors™ and Blue Wave IT™, which are protected in South Africa by copyright and intellectual property laws.

All references to “ZEN COLLECTIVE”, “ZEN Interiors™”, “Moniiki™” and “Blue Wave IT™” in these terms and conditions are deemed to refer to ZEN COLLECTIVE (Pty) Ltd (registration number 2019/141204/07).

“Client”, “Clients” or “the Client” will be considered any person or entity making use of ZEN COLLECTIVE’s services, web site, or paying for services or products offered by ZEN COLLECTIVE.

These terms and conditions apply to ZEN COLLECTIVE’s primary website — www.zencollective.online — as well as the secondary websites, namely www.zeninteriors.co.za, www.moniiki.co.za and www.bluewaveit.co.za.

1. General

1.1. ZEN COLLECTIVE relies on graphical means to represent ideas, designs and products, but Clients should be aware that due to technological limitations, colour and materials might not be accurately displayed on different devices, printouts or brochures. Please request physical samples or visit the relevant showrooms for accurate references. 

1.2. ZEN COLLECTIVE will always endeavour to provide up to date and accurate information, but in the unlikely event that an error or omission occurs, ZEN COLLECTIVE will not assume any liability.

1.3. ZEN COLLECTIVE cannot be held liable for any damages or losses that the Client incur from using any of ZEN COLLECTIVE’s services, products or the information provided.

1.4. If any of ZEN COLLECTIVE’s terms and conditions are found to be unlawful, it will not affect the validity of the rest of the terms and conditions.

1.5. Nothing in ZEN COLLECTIVE’s terms and conditions are intended or should be interpreted to unlawfully restrict, limit or avoid any right for either parties in terms of the Consumer Protection Act, 68 of 2008 – which Clients can access here.

2. Registration & Security

2.1. Clients must register on the www.zencollective.online website in order to purchase products from the ZEN COLLECTIVE online store.

2.2. For the sake of cyber security, Clients are advised to use a unique, website specific profile, when they register their account.

2.3. Clients further agree and warrant that they will treat their account details confidentially and not share access to their accounts with anyone. If Clients ever suspect that their account has been compromised, please contact ZEN COLLECTIVE immediately.

2.4. Username and password security are the Client’s responsibility. Clients will be held liable for any costs resulting from a compromised account.

2.5. By registering for and using any services offered by ZEN COLLECTIVE, Clients guarantee that they are older than eighteen (18) and of full legal capacity.

2.6. Clients may not in any way use any device, software or any other instrument to interfere or attempt to interfere with the proper working of ZEN COLLECTIVE’s website.

3. Privacy Policy

3.1. ZEN COLLECTIVE respect Clients’ privacy and will take all reasonable measures to protect it, as per the statutory obligation contained in POPI.

3.2. ZEN COLLECTIVE will not contact Clients with any marketing material unless directed by the Client to do so. Clients can contact admin@zencollective.online rescinding their consent to receive the ZEN COLLECTIVE newsletter.

3.3. ZEN COLLECTIVE will never sell any Client information to any third-party.

3.4. ZEN COLLECTIVE’s employees will only have access to Client details that are pertinent to the transaction at hand and will be legally bound by confidentiality and non-disclosure agreements regarding Client data. 

3.5. While ZEN COLLECTIVE will take all reasonable measures to protect Client privacy, ZEN COLLECTIVE cannot guarantee or accept any liability whatsoever for third parties (such as courier or payment services) used in processing Client transactions, and the Client indemnifies ZEN COLLECTIVE to any third party breach of POPI.

3.6. ZEN COLLECTIVE’s website uses cookies to enable all the services on offer, although no data can or will be used to personally identify a Client.

3.7. When using the commenting function on the website, Clients may opt-in to saving their name, email address and password details in their browser via the use of cookies. These cookies will expire after one year.

3.8. ZEN COLLECTIVE’s server will use various cookies in order to provide the services we offer, which will expire between one day and a year, depending on the type of cookie.

3.9. Clients can also manually clear all browser cookies by executing their browser’s “Clear browsing data” command.

3.10. Metadata related to Client comments and reviews are retained indefinitely unless deleted by the server admin.

3.11. Clients that register on the ZEN COLLECTIVE website will be able to edit their user profile (except for their username) and can delete their information at any time.

3.12. Clients with accounts can also request any personal data held by ZEN COLLECTIVE to be exported and provided to them, or that ZEN COLLECTIVE erase all data. This does not include any data we are obliged to keep for administrative, warranty, legal, or security purposes.

4. Pricing, quotations & deposits

4.1. ZEN COLLECTIVE will only be bound by quotations in writing, as pricing provided verbally are only considered an estimate.

4.2. ZEN COLLECTIVE does not carry stock on hand, which means that quotations are always subject to stock availability at the suppliers, as well as their price fluctuations, which are due to the constantly fluctuating exchange rate.

4.3. Accepting a quotation and placing an order constitute the Client’s offer to purchase a product or service from ZEN COLLECTIVE. ZEN COLLECTIVE will only deem a Client’s offer as acceptable once the required payment has been made and cleared in ZEN COLLECTIVE’s account, and the available stock is ordered and paid for at the suppliers.

4.4. Products must be paid for in full before any orders can be placed at the suppliers.

4.5. Due to ZEN COLLECTIVE’s contracts with the suppliers, they will not allocate or reserve stock unless payment has been made and cleared into their accounts.

4.6. For custom ordered products, ZEN COLLECTIVE will reserve stock once a Client’s proof of payment is received but will only process the order once the payment has cleared in ZEN COLLECTIVE’s bank account — no exceptions will be allowed.

4.7. It is the Client’s responsibility to ensure that the quotation’s information, quantities, pricing, etc are correct before placing an order and making payment. Accepting a quotation means that Clients agree to and confirm the accuracy of the information provided.

4.8. For set price design work, a 50% upfront payment is required before work commences.

4.9. For hourly rate projects, ZEN COLLECTIVE will require 3 hours’ worth of labour paid upfront, which will then be deducted again from the Client’s first invoice.

4.10. Clients that are late or unable to keep an appointment without any practical advance notice, will be invoiced at ZEN COLLECTIVE’s regular hourly rate for the allotted time, as it still denotes a time commitment from ZEN COLLECTIVE.

4.11. It is the sole responsibility of the Client to determine that the goods or services ordered are suitable for the purpose of intended use.

5. Payments

5.1. Electronic Fund Transfers (EFT’s) between different banks, and sometimes even between accounts held at the same bank, can take up to three business days.

5.2. A notification of funds being paid is only that – a notification. Only once an EFT clears into ZEN COLLECTIVE’s account will the Client’s account be considered as being paid.

5.3. Full payment is due upon completion of the design, order, installation, delivery or collection. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. Clients will be responsible for all costs incurred by ZEN COLLECTIVE, collection agencies, or court fees incurred by litigation for failure to pay.

5.4. Stock purchased for Clients on order remain ZEN COLLECTIVE’s property until fully paid by the Client.

5.5. Clients agrees that interest shall be payable on any moneys due to ZEN COLLECTIVE at 2.5% above the Prime Overdraft rated quoted by First National Bank Ltd., which interests shall be calculated on a daily balance and capitalized monthly, from the date the moneys fell due to payment. A certificate under hand of any manager of the First National Bank Ltd shall be prima facie proof of the interest rate charged nor shall it be necessary to prove the signature or capacity of such manager.

5.6. The Client hereby waives the benefits of the legal exceptions of non numeratae pecuniae, non causa debiti, review of accounts and no value received and hereby declares himself to be fully acquainted with the meaning of this waiver.

5.7. In the event of any default by the Client of any provision of this agreement, the Client hereby consents and authorizes ZEN COLLECTIVE to furnish the name, credit record and repayment history of the Client to any credit bureau as a delinquent debtor.

5.8. In the case of a Client not settling their debt and ZEN COLLECTIVE has no choice but to repossess unpaid items, the Client shall be liable to pay:
5.8.1. the difference between the selling price and the value of the goods at the time of repossession and;
5.8.2. all other costs incurred in the repossession of the goods. The value of repossessed goods or retained pledged goods will be deemed to be the value placed on them by any sworn valuator after such repossession and such valuation will be prima facie proof of the value.

5.9. The Client indemnifies ZEN COLLECTIVE completely against any damage whatsoever relating to the removal of repossessed goods, unless such damage is caused through the negligence of ZEN COLLECTIVE, its employees, agents and contractors.

5.10. If any goods supplied to the Client are of a generic nature and have become property of the Client by operation of law (confusio or commixtio) the Client shall be obliged on notice of cancellation of the agreement to retransfer the same quantity of goods in ownership to ZEN COLLECTIVE.

6. Orders, Stock & Shipping

6.1. Due to the various product options available, especially the clothing ranges, some products are made on order, hence the lead time of 3-5 business days. Shipping can typically take another 1-2 business days.

6.2. For stock that is carried on hand, orders will ship the same day for orders and payments that is received before 12:00, otherwise the order will ship before 15:00 the next day.

6.3. ZEN COLLECTIVE use Aramex’s Store-to-Door courier service, which is a next business day service for main centers, although outlying areas can take up to 7 days.

6.4. ZEN COLLECTIVE will provide Clients with their tracking number once we ship, and Clients can track their orders at www.aramex.co.za/track/. Please note that Aramex might take additional time to load the tracking number on their system.

6.5. Clients must be available to accept and sign for their orders at the delivery address provided to avoid incurring extra courier costs. 

6.6. ZEN COLLECTIVE reserve the right to cancel any orders and refund any money paid by Clients. 

6.7. Custom orders cannot be cancelled once a Client’s payment have been received and the manufacturing process have started.

6.8. Product deliveries and installations are the Client’s responsibility, unless ZEN COLLECTIVE agree to handle either or both on the Client’s behalf through one of ZEN COLLECTIVE’s agents, which will be for the Client’s expense.

6.9. Clients are required to ensure that safe, adequate and accessible location and space is available for both the delivery, movement and installation of products.

6.10. Delivery, installation, commencement and performance times given are merely estimates and are not binding on ZEN COLLECTIVE. ZEN COLLECTIVE warrants that it will use its best endeavour’s to meet such delivery times; ZEN COLLECTIVE shall not be liable for any loss or damage of whatsoever nature which the Client may suffer as a result of any incorrect or delayed delivery due to incorrect delivery information supplied by the Client, tampering of installation by the Client, commencement or performance.

6.11. If Clients chooses to engage their own courier or transport agency to transport goods, Clients indemnifies ZEN COLLECTIVE against any claims of whatsoever nature that may arise from such an agreement.

6.12. Any delivery note, waybill or job card ‐ both a copy or the original ‐ signed by the Client or a third party on behalf of the Client from any third party engaged by ZEN COLLECTIVE to transport goods shall be prima facie proof that delivery was made to the Client and are in accordance with the quality and quantity reflected thereon, unless otherwise advised by the Client upon delivery and inspection of the goods.

6.13. Any order is subject to cancellation by ZEN COLLECTIVE due to force majeure from any clause beyond the control of ZEN COLLECTIVE, including (without restricting this clause to these instances): inability to secure labour, power, materials or supplies, or by reason of an act of God, war, civil disturbance, riot, state of emergency, strike, lockout, lockdown, or other labour disputes, fire, flood, drought or legislation.

6.14. If at any time any amount of money due by the Client to ZEN COLLECTIVE is overdue for payment, ZEN COLLECTIVE shall be entitled to suspend all deliveries to the Client until all amounts are paid or, at the election of ZEN COLLECTIVE, to cancel all outstanding orders in either of which events the Client shall have no claim against ZEN COLLECTIVE.

7. Warranties, Returns & Refunds

7.1. All products have a minimum warranty period of six months unless otherwise stated, please see the relevant product invoice for details. Services carry no guarantee or warranty.

7.2. Warranties does not cover the following:
7.2.1. Normal wear and tear;
7.2.2. Accurately described products that is generally fit for its intended purpose, even if said item does not suit the Client – or if Client’s change their mind regarding the purchase;

7.2.3. Damage due to incorrect use, alterations, negligence, electrical surges, water damages, impact, sand, dust, chemicals, physical or electrical damages, corrosion, or inadequate care for the product.

7.3. Clients must familiarize themselves with the relevant product brochures, guides and warranty statements.

7.4. Tampered, broken or removed warranty seals or screws.

7.5. Products are covered by the individual manufacturer or the local distributor, which will be a minimum of 6 months. If Clients need to return a product for warranty purposes, please contact us at sales@zencollective.online with a copy of the invoice in order for ZEN COLLECTIVE to facilitate the product return to the manufacturer.

7.6. Products with a longer manufacturer’s warranty will be covered by the manufacturer directly, Clients are advised to contact the respective manufacturer directly in such cases. Please note that most manufacturers require Clients to register their purchased product within a certain time period to qualify for the extended warranty.

7.7. Warranties are all carry-in, i.e. Clients must return and collect the product to and from ZEN COLLECTIVE at the Client’s cost.

7.8. ZEN COLLECTIVE will absorb the transport cost from ZEN COLLECTIVE to the manufacturer or supplier, but if the manufacturer or supplier deems that the fault is not covered under the product’s warranty, then the Client will be billed for transport and shipping costs incurred by ZEN COLLECTIVE on the Client’s behalf.

7.9. ZEN COLLECTIVE provides a maximum warranty period of 12 months.

7.10. Products that are found faulty by the manufacturer or supplier within six months will be eligible for either a repair, replacement or refund, dependent on the manufacturer or supplier’s verdict.

7.11. Products that are found faulty by the manufacturer or supplier after six months will be eligible for either a repair or replacement, dependent on the manufacturer or supplier’s verdict.

7.12. If items are credited, it will be at the lesser value between selling price and current market price.

7.13. Warranties are covered by the product manufacturers or their local supplier representatives; ZEN COLLECTIVE only act as an intermediary between the relevant parties.

7.14. There are no warranties on data stored on any data storage device or medium.

7.15. ZEN COLLECTIVE does not guarantee or provide warranty on data recovery services.

7.16. Products will only be directly exchanged within 10 days from delivery provided all packaging and labels are complete and intact. 

7.17. Refunds requests will only be considered within 10 days from the delivery date. 

7.18. Altered or damaged products, especially without their original packaging or that is not in a resalable condition cannot be returned, exchanged or refunded.

7.19. Refunds will not be granted due to incompatible products. 

7.20. ZEN COLLECTIVE reserve the right to inspect products before authorizing an exchange or refund.

7.21. Delivery fees are excluded from refund amounts.

7.22. A handling fee will be levied on returned goods where ZEN COLLECTIVE has to replace or repair packaging in order to return the product to the supplier or manufacturer, or to resell the product again.

7.23. All refunds must be requested and authorized via email, please contact ZEN COLLECTIVE at sales@zencollective.online.

7.24. If ZEN COLLECTIVE supplied a Client with an incorrect product, then Clients must notify ZEN COLLECTIVE within 24 hours of taking delivery in order for ZEN COLLECTIVE to facilitate and exchange. Please note that the product must still be in its originally sealed packaging.

7.25. Please note that ZEN COLLECTIVE will not consider either refunds or warranty support without the Client’s invoice.

8. Condition of textile products & goods

8.1. Textile quality standards are governed by SABS, and their 5-6 flaws per 50 meters standard will be applied.

8.2. Dye-lot variations occur in all textiles and are unavoidable. Subtle textures, colour and weaving irregularities associated with textiles are not considered to be defects.

8.3. Cut fabrics with a width variation less than +/- 3% are deemed acceptable, while a measuring allowance of 1% will be considered accurate.

8.4. Keep in mind that due to production methods, pattern repeats may vary from time to time.

8.5. Natural products are unique by their very nature, and will vary in physical appearance and properties, which are deemed normal and acceptable.

8.6. Care and washing instructions should be followed as per the directions.

9. T&C’s pertaining directly to Moniiki™

9.1. A first consultation is required before Moniiki™ can provide an estimate.

9.2. Final quotations are dependent on the final materials purchased, since design changes might be applicable due to the available materials.

9.3. Changes that Clients request during the mock-up and fitting phase that drastically change the construction or change the design will incur extra costs.

9.4. Weight loss or gain that result in alterations will also incur extra costs (please note dear brides, bride’s maids and matrics!).

9.5. A non-refundable 50% deposit is required before work will commence.

9.6. Clients that are late or unable to keep a consultation without at least an hour advance notice, will be invoiced an additional R100-00 fee to the final invoice per consultation missed.

9.7. A few important points regarding fittings:
9.7.1. Fitted garments require fittings to adjust the garment to the Client’s specific dimensions. Final fittings are therefore critical to make the final adjustments.
9.7.2. If Clients are unable to attend the final fittings as per the schedule agreed to during previous fittings or as per the quotation, and Moniiki™ then have to complete the Client’s garment ‘blind’, the Client will be held liable for the extra costs in time and materials due to any potential alterations that is then required and which could have been avoided with the final fittings, and Moniiki™ will bill the Client accordingly.
9.7.3. The same holds for requests to do a rush job where the garment is finished to a minimum wearable degree, which then involves alterations to complete afterwards.

9.8. Full payment is due upon completion of order or alteration when collecting the garment.

9.9. Products and materials that are made or cut to the Client’s specifications are bespoke in nature, and cannot be returned, exchanged or refunded.

9.10. Fabrics supplied by the Client must be pre-washed by the Client to negate any possible shrinkage, and Clients should buy extra fabric as a precaution (confirm the recommended amount with Moniiki™ before purchasing any fabric).

9.11. Moniiki™ will not be held liable for any faulty or unsatisfactory results due to materials purchased against the professional advice provided for a Client’s requested design.

9.12. Extra fees will be applicable for afterhours consultations. Please have a look at Moniiki’s™ trading hours here.

9.13. Call out fees might be applicable depending on the location, please confirm with Moniiki™ before scheduling to meet off premises.

10. T&C’s pertaining directly to our photography services

10.1. A signed contract and 50% of the agreed fee is required to reserve the dates and times required for the photo shoot.

10.2. If the events are rescheduled, postponed, or cancelled by the Client and ZEN COLLECTIVE is unable to reschedule due to other commitments, only 50% of the total fee will be refunded, as it still denotes a time commitment from ZEN COLLECTIVE..

11. Intellectual Property 

11.1. ZEN COLLECTIVE retains the copy and intellectual property rights on all products and designs provided, Clients are not allowed to sell it or reproduce it in another project, unless ZEN COLLECTIVE agreed otherwise in writing.

11.2. Clients are not allowed to copy, reproduce, modify or distribute any of ZEN COLLECTIVE’s designs or the website’s content in any way.

11.3. All intellectual property rights, including copyright and trademarks embodied in media such as, but not limited to, logos, images or text remain their respective owners’ property, ZEN COLLECTIVE’s included.

12. Acceptance of these Terms and Conditions

12.1. By making use of any of ZEN COLLECTIVE’s services, purchasing any of the products on offer, or making use of the website and its sub domains, Clients consent to agree to these terms and conditions unconditionally.

12.2. These terms and conditions and their interpretation is subject to South African law and the Client consents to the exclusive jurisdiction of the South African Courts.

12.3. ZEN COLLECTIVE reserve the right to change these terms and conditions without notification, so Clients must ensure to occasionally review them for any changes.

12.4. Errors and omissions excepted.

12 Oct 2020 – v4.0